1Scope and data controller
This Privacy Policy applies to all personal information collected by JuanClub through the website at juanclub.best, any associated mobile experience, and all services accessed through a JuanClub account. It covers registration, account management, games, sportsbook activity, payments, promotions, customer support, and responsible gaming interactions.
JuanClub acts as the data controller for the personal information described in this policy. That means JuanClub determines the purposes and means of processing your data. When third-party service providers process data on our behalf, they act as data processors under JuanClub's instructions and under binding contractual obligations.
By creating a JuanClub account or continuing to use the service, you acknowledge that you have read and understood this policy. If you do not agree with how JuanClub handles personal data, please do not register or, if you are already a member, contact us to discuss your options.
2What personal data JuanClub collects
JuanClub collects personal data in several ways: directly from you when you register, deposit, play, or contact support; automatically through your use of the platform; and occasionally from third parties such as payment networks or identity verification services.
Information you give us directly:
- Registration details including your full legal name, date of birth, mobile number, and username
- Identity documents such as a government-issued Philippine ID, passport, or driver's licence
- Address and contact information used for account correspondence and verification
- Payment instrument details — the GCash or Maya number, bank account, or card information used to fund and withdraw from your JuanClub wallet
- Any messages, attachments, or information you send through JuanClub support channels
Information collected automatically:
- Device identifiers, operating system, browser type, and screen resolution
- IP address and approximate location derived from it
- Session timestamps, pages visited, and navigation paths within JuanClub
- Game session data including bets placed, outcomes, and session duration
- Cookie and local storage identifiers (see Section 6)
Information from third parties:
- Identity and age verification results from approved verification partners
- Payment status and fraud signals from payment processors and networks
- Sanctions or watch-list screening results from compliance services
3How JuanClub uses your personal data
Every use of your data at JuanClub is tied to a specific, documented purpose. We do not use your information for purposes incompatible with those stated here without separately informing you.
- Account creation and management: Processing your registration, maintaining your player profile, enabling login, and keeping account records accurate.
- Identity and age verification: Confirming that you meet eligibility requirements and that the account belongs to the person who registered it.
- Payments: Processing deposits, settling withdrawals, resolving payment disputes, and maintaining transaction records for audit purposes.
- Game and sportsbook operation: Delivering game sessions, recording wager outcomes, settling bets, and applying promotional credits accurately.
- Security and fraud prevention: Detecting unauthorised access, preventing duplicate accounts, identifying suspicious betting patterns, and protecting the JuanClub community from abuse.
- Regulatory compliance: Meeting obligations under Philippine gaming regulations, anti-money laundering requirements, and the Data Privacy Act of 2012 (RA 10173).
- Customer support: Responding to your queries, resolving complaints, and maintaining records of interactions for quality assurance.
- Responsible gaming: Monitoring play patterns that may indicate problem gambling behaviours and enabling or enforcing player-requested limits, cooling-off periods, or self-exclusion.
- Platform improvement: Analysing aggregated usage data to improve website performance, fix bugs, and develop features that better serve Filipino players.
- Communications: Sending service-related notifications such as account confirmations, withdrawal alerts, and security warnings. Promotional communications are sent only where permitted and can be managed through your account settings.
4Legal basis for processing
JuanClub processes your personal data under one or more of the following legal bases recognised under the Philippine Data Privacy Act of 2012 and applicable regulations:
- Contractual necessity: Much of the data processing is required to perform the JuanClub player agreement — for example, verifying your identity before allowing a withdrawal, or recording a wager so it can be settled correctly.
- Legal obligation: Philippine gaming, anti-money laundering, and tax regulations require JuanClub to collect and retain certain player, payment, and transaction information for specified periods.
- Legitimate interests: JuanClub has a legitimate interest in fraud prevention, platform security, responsible gaming monitoring, and improving the service — provided these interests do not override your fundamental privacy rights.
- Consent: Where you have provided specific consent — for example, to receive promotional emails or to enable an optional personalisation feature — JuanClub will process that data on the basis of consent, which you may withdraw at any time.
5Sharing your data with third parties
JuanClub does not sell, rent, or trade your personal data to external parties for their own marketing purposes. We share data only in the circumstances described below.
- Payment service providers: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet partners, and Visa/Mastercard processing networks receive the payment details necessary to complete your transaction.
- Identity and compliance partners: Approved KYC, AML screening, and age verification providers receive the minimum information needed to conduct the relevant check.
- Game and platform suppliers: Where a JuanClub product is powered by a third-party provider, session data relevant to operating that product may be shared under data processing agreements.
- Security and fraud prevention services: Anonymised or pseudonymised data may be shared with fraud detection systems to identify patterns associated with abuse.
- Regulatory and legal authorities: JuanClub will disclose data to PAGCOR, the National Privacy Commission, law enforcement agencies, or courts when required by applicable Philippine law or a valid legal order.
- Business transfers: If JuanClub's business or assets are acquired, merged, or restructured, player data may be transferred as part of that transaction, subject to equivalent privacy protections.
All third parties who handle JuanClub player data on our behalf are required to sign data processing agreements and implement security measures at least equivalent to those JuanClub applies.
6Cookies and similar technologies
JuanClub uses cookies and similar client-side technologies to keep your session active, remember your preferences, prevent fraud, and understand how players use the platform so we can improve it.
- Essential cookies: Required for the website to function. They maintain your logged-in session, enable payment flows, and enforce security controls. These cannot be disabled without breaking core functionality.
- Functional cookies: Remember your language, currency display, and interface preferences between sessions so you don't have to reset them each time you visit JuanClub.
- Analytics cookies: Aggregate and anonymised data about page visits, feature usage, and navigation paths helps the JuanClub team identify where the platform can be improved. Individual player behaviour is not profiled for advertising purposes.
- Security cookies: Short-lived tokens used to validate sessions, detect suspicious login activity, and protect against cross-site request forgery.
You can manage most cookies through your browser's privacy settings. Note that disabling essential cookies may prevent parts of JuanClub from working correctly.
7How JuanClub secures your data
JuanClub applies technical and organisational security measures proportionate to the risks associated with storing and processing personal data related to online gaming and financial transactions.
- All data transmitted between your device and JuanClub servers is protected by TLS encryption.
- Sensitive data stored in JuanClub systems — including identity documents and payment references — is encrypted at rest using industry-standard algorithms.
- Access to personal data within JuanClub is restricted on a need-to-know basis, with role-based access controls and access logging in place.
- JuanClub systems undergo regular security assessments. Identified vulnerabilities are prioritised and resolved according to their risk level.
- Our team is trained on data privacy obligations and security best practices relevant to the Philippine regulatory environment.
No online platform can guarantee absolute security. If you notice suspicious activity on your JuanClub account, change your password immediately and contact us at support@juanclub.best so we can investigate and, if necessary, secure your account.
8How long we keep your data
JuanClub retains personal data for the period needed to fulfil the purpose it was collected for, plus any additional time required by Philippine gaming, AML, tax, or data privacy regulations.
- Account and identity records: Retained for the duration of your active JuanClub account and for a defined period after account closure, as required by law.
- Transaction and wager history: Maintained for the period required under applicable anti-money laundering and gaming reporting obligations.
- Support communications: Kept for a reasonable period after your query or complaint is resolved to support quality assurance and in case a related dispute arises.
- Security and fraud logs: Held for the period necessary to investigate incidents, support regulatory inquiries, and prevent repeated abuse.
- Anonymised analytics: Aggregated, de-identified usage data may be retained indefinitely for platform improvement purposes, as it no longer identifies any individual.
When the applicable retention period expires and there is no longer a legal or operational reason to retain your data, JuanClub securely deletes or anonymises it.
9Your privacy rights as a JuanClub player
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have rights over the personal data JuanClub holds about you. JuanClub is committed to honouring these rights promptly and without unnecessary obstacles.
- Right to be informed: You have the right to know what personal data JuanClub collects and how it is used — which is the purpose of this Privacy Policy.
- Right to access: You may request a copy of the personal data JuanClub holds about your account. We will respond within a reasonable timeframe and may ask you to verify your identity before releasing data.
- Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request a correction. For account details like your mobile number or address, you can often update these directly through your JuanClub account settings.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing was unlawful. Note that JuanClub may be required by law to retain certain records even after an erasure request.
- Right to data portability: Where technically feasible and legally appropriate, you may request your personal data in a structured, commonly used format.
- Right to object: You may object to processing based on legitimate interests, including profiling for responsible gaming purposes, subject to JuanClub demonstrating compelling grounds to continue.
- Right to withdraw consent: Where JuanClub processes your data on the basis of consent — for example, for promotional emails — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact JuanClub at support@juanclub.best. Please include your registered mobile number or username so we can locate your account. We will not charge a fee for straightforward requests.
10Children's privacy
JuanClub services are strictly for adults who meet the minimum legal age for online gaming in their jurisdiction. JuanClub does not knowingly collect personal data from minors. If we become aware that a minor has registered or provided data, that account will be closed and the data deleted as soon as reasonably practicable.
If you are a parent or guardian and believe that a minor has created a JuanClub account using your device or payment method, contact us immediately at support@juanclub.best. We take these reports seriously and act on them without delay.
11International data transfers
JuanClub primarily processes player data within the Philippines. Where data is transferred to third-party service providers whose operations are based outside the Philippines — for example, international payment networks or cloud infrastructure providers — JuanClub ensures that appropriate safeguards are in place, consistent with the requirements of the Philippine Data Privacy Act and its implementing rules.
These safeguards may include contractual data processing clauses, adherence to recognised security standards, or other measures approved by the National Privacy Commission. JuanClub does not transfer your data to countries or entities that cannot provide an adequate level of protection.
12Changes to this Privacy Policy
JuanClub may update this Privacy Policy to reflect changes in our services, legal obligations, data processing practices, or the technology we use. The effective date at the top of this page will be updated whenever a new version is published.
For material changes that significantly affect how your data is used, JuanClub will provide notice through the website or your account interface before the change takes effect. Continued use of JuanClub after an updated policy is published constitutes your acknowledgement of the revised terms.
We recommend revisiting this page periodically. If you disagree with an updated policy, you may request account closure before the changes take effect.
13Contact us and how to raise a complaint
For questions, data access requests, corrections, erasure requests, or any other privacy-related concern, contact the JuanClub data privacy team at:
Email: support@juanclub.best
Subject line: Privacy Request – [your registered username or mobile number]
We aim to respond to all data privacy requests within fifteen (15) business days. For complex requests that require additional review, we will acknowledge your message promptly and provide an estimated completion date.
If you believe JuanClub has not handled your personal data in accordance with the Philippine Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. JuanClub encourages players to contact us first so we have the opportunity to resolve concerns directly — but we fully respect your right to escalate to the NPC if needed.