JuanClub Terms and Conditions for Philippine Players

1Acceptance and scope

These Terms and Conditions form the agreement between you and JuanClub for access to the website, account services, casino games, sportsbook markets, promotional offers, payment functions, and related features. Your continued use of JuanClub means that you accept the version of the agreement displayed on this page.

JuanClub may also display product-specific rules for slots, poker, virtual sports, boxing, volleyball, sabong, or another available market. Those rules form part of this agreement. If a product rule conflicts with a general provision, the more specific rule normally applies to that product or wager.

You are responsible for checking whether your use of JuanClub is lawful in the place where you are located. Access to the website does not itself represent that every service is permitted in every location.

2Eligibility and age requirements

You may register with JuanClub only if you meet the minimum legal age applicable to the service and your location. You must also have the legal capacity to enter into this agreement. JuanClub may request reliable documents or information to confirm age and identity at any time.

Employees, contractors, game suppliers, payment partners, or other persons with access to confidential operational information may be restricted from relevant JuanClub products. A person who has chosen self-exclusion must not register a new JuanClub account or use another person's account to continue playing.

JuanClub may refuse registration when required information is missing, inconsistent, unverifiable, or associated with an excluded location. Providing false eligibility information can lead to suspension, account closure, and review of affected transactions.

3Registration and account security

Each player may maintain only one personal JuanClub account unless written approval states otherwise. Duplicate accounts may be restricted or combined after review. Bonuses, balances, and wagers linked to unauthorised duplicate accounts may also be examined under these Terms.

Your JuanClub registration details must be accurate and kept up to date. Notify JuanClub support if your mobile number, address, payment account, or other important information changes. The name used for deposits and withdrawals should match the verified account holder.

Keep your password, verification code, and device access private. JuanClub will treat activity completed through valid account credentials as authorised unless evidence shows otherwise. Never lend, sell, transfer, or share your JuanClub account.

If you suspect unauthorised access, change your password and notify JuanClub promptly. JuanClub may temporarily restrict the account while login activity, payment records, or device information is reviewed.

4Identity and payment verification

JuanClub may conduct identity, age, payment ownership, source-of-funds, fraud prevention, and security checks. Verification can be requested during registration, before a withdrawal, after unusual activity, or whenever JuanClub must satisfy an operational or legal requirement.

Requested documents must be genuine, readable, current, and submitted through the approved JuanClub process. Altered records, misleading information, or documents belonging to another person are not accepted. Review times may vary when additional checks are needed.

A JuanClub withdrawal may remain pending until required checks are completed. This safeguard protects players from account takeover and helps JuanClub keep payment activity fair and traceable.

5Deposits, balances, and withdrawals

JuanClub processes player balances in Philippine Peso. Available payment methods may include GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfer, BDO, BPI or UnionBank online banking, and eligible Visa or Mastercard cards.

Only use a payment method that belongs to you and is permitted for your JuanClub account. Third-party deposits or withdrawals may be rejected, returned, or held for verification. Your bank, card provider, or e-wallet may apply separate processing rules outside JuanClub's control.

Deposited funds must be used for genuine play. JuanClub is not a bank, remittance service, or storage facility. Deposits followed by little or no betting activity may be reviewed before withdrawal, especially when payment ownership or transaction purpose is unclear.

Withdrawal limits, minimum amounts, processing schedules, and verification steps are shown through the relevant JuanClub payment interface. Approved funds are normally returned through a compatible method associated with the verified player.

A displayed balance may be corrected if it resulted from a duplicate credit, reversed payment, settlement error, technical problem, or other obvious mistake. JuanClub will review available records before making a material correction.

6Bonuses, rewards, and promotions

JuanClub may offer deposit bonuses, cashback, rebates, free-play credits, red-envelope rewards, VIP benefits, or limited promotions. Participation is optional unless an offer clearly states otherwise.

Every JuanClub offer may have its own eligibility period, minimum deposit, wagering requirement, permitted games, maximum stake, expiry time, and withdrawal limit. The specific offer rules shown at the time of participation form part of these Terms and Conditions.

Promotional funds are not withdrawable cash until all applicable requirements are completed. JuanClub may remove an expired bonus or cancel rewards obtained through duplicate accounts, coordinated activity, prohibited betting patterns, payment abuse, or misleading information.

Players should check their bonus status before placing a wager. JuanClub is not responsible for a player's assumption that a promotion applies when the displayed requirements were not satisfied.

7Wagers, odds, and settlement

A wager is accepted only when JuanClub confirms it and records it in the player's account history. Adding a selection to a bet slip does not guarantee acceptance. Odds, lines, and availability can change before confirmation.

JuanClub settles sports wagers using the official result recognised under the applicable market rules. Later appeals, disciplinary changes, or amended statistics may not affect settlement unless the relevant JuanClub rule says otherwise.

Casino and virtual outcomes are determined through the systems assigned to each product. Interrupted displays do not change a result already recorded by the JuanClub game server. The server record is used when the device display and official transaction record differ.

Obvious pricing, odds, market, or payout errors may be corrected. JuanClub may void an affected wager or settle it at the correct terms that would reasonably have applied without the error.

Cancelled, postponed, abandoned, or rescheduled events are handled according to the relevant JuanClub market rules. Players should review event status and settlement details in their account history.

8Fair play and prohibited conduct

JuanClub expects honest, personal play. You must not use bots, scripts, automated tools, unauthorised software, false location methods, or techniques designed to interfere with a game, market, account, or security system.

Collusion, chip dumping, coordinated bonus abuse, match manipulation, payment fraud, identity misuse, and exploitation of a technical fault are prohibited. JuanClub may review related accounts, devices, network information, wagers, and payment activity when suspicious patterns appear.

Do not attempt to obtain confidential data, disrupt JuanClub services, test security controls without permission, or introduce harmful code. Threatening, abusive, discriminatory, or fraudulent communication with players or staff is also prohibited.

Where a fair-play review finds a serious breach, JuanClub may void affected play, remove improperly obtained benefits, restrict transactions, suspend the account, or close it. Any action will depend on the available evidence and the nature of the breach.

9Technical availability and interruptions

JuanClub works to maintain reliable website, game, payment, and account services, but uninterrupted access cannot be guaranteed. Maintenance, device problems, telecommunications faults, power interruptions, supplier outages, or events outside reasonable control may affect availability.

If a session disconnects, the official JuanClub system record determines whether a wager was accepted and how it was resolved. Players should check account history before repeating a wager after an interruption.

JuanClub may suspend a game or market when data appears unreliable, a supplier reports an incident, or continued activity could produce unfair results. Affected transactions will be reviewed under the relevant rules.

10Responsible gaming

JuanClub is intended for entertainment. Set a budget before playing, never use money needed for rent, food, bills, education, or other essentials, and do not chase losses. A JuanClub balance should not be treated as income or an investment.

Players may use available JuanClub controls to manage deposits, playing time, cooling-off periods, or self-exclusion. Some restrictions may remain active for a fixed period and cannot be removed immediately.

JuanClub may contact a player, restrict activity, or request additional checks when behaviour raises a responsible gaming concern. These steps are designed to support safer participation and do not guarantee that JuanClub can identify every personal risk.

Never allow a minor to access your JuanClub account or device while logged in. Keep passwords and payment credentials secure, and use device controls where appropriate.

11Privacy and intellectual property

JuanClub handles personal information for account administration, identity verification, payments, security, customer support, service improvement, and other purposes described in the Privacy Policy. By using JuanClub, you acknowledge that such processing is necessary to operate the service.

The JuanClub name, logo, interface, text, graphics, game presentation, software, and related materials are protected by applicable intellectual property rights. Access is granted for personal, non-commercial use only.

You may not copy, republish, sell, reverse engineer, scrape, frame, distribute, or commercially exploit JuanClub content without permission. Nothing in these Terms transfers ownership of JuanClub materials to the player.

12Liability and player responsibility

You are responsible for your playing decisions, device security, internet connection, account credentials, and compliance with these Terms. JuanClub does not promise that a player will win, receive a profit, or achieve a particular outcome.

To the extent permitted by applicable law, JuanClub is not responsible for indirect losses caused by events outside reasonable control, unauthorised use resulting from shared credentials, or a player's failure to follow displayed instructions.

Nothing in these Terms excludes a responsibility that cannot lawfully be excluded. If any provision is found unenforceable, the remaining JuanClub Terms continue to apply as far as legally permitted.

13Suspension, closure, and inactive accounts

You may request closure of your JuanClub account, subject to pending wagers, required verification, unresolved transactions, and any active responsible gaming restriction. Eligible remaining funds will be handled through the approved withdrawal process.

JuanClub may restrict or suspend an account while investigating security concerns, payment disputes, duplicate registration, prohibited conduct, verification issues, or a possible breach of these Terms. A suspension does not automatically decide the final outcome of a review.

JuanClub may close an account following a serious or repeated breach. Pending wagers, promotional credits, and balances will be handled according to the circumstances, applicable rules, and legal requirements.

14Changes, questions, and complaints

JuanClub may revise these Terms to reflect product updates, security improvements, payment changes, operational needs, or applicable requirements. The effective date at the top of this page indicates the published version.

Material changes may be presented through the JuanClub website or account interface. Continuing to use JuanClub after revised Terms take effect means you accept the updated agreement. If you disagree, stop using the service and request account closure.

For an account, wager, payment, or promotion concern, contact the JuanClub support team at support@juanclub.best. Include the relevant account details, transaction reference, date, and a clear description, but never send your password or one-time verification code.

JuanClub will review complaints using available account, payment, game, and communication records. Players should raise concerns promptly so the relevant information can be located and assessed fairly.